Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, in its original packaging, with tags if applicable. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at grosen9664@aol.com. Please note that returns will need to be sent to the following address: 38 Duggan Avenue, Toronto, ON M4V 1Y2.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at grosen9664@aol.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For health and hygiene reasons, we cannot accept returns on opened or used skincare products. We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at grosen9664@aol.com.

For shipping rates and delivery timeframes, see our Shipping Policy.